If you are not fit to come to the surgery, the doctor may visit you at home. Whenever possible please request home visits before 10.30 am for a visit that day. The receptionist has been trained to ask one or two questions to try and assess the urgency of your call. She will also ask for your telephone number, as the doctor will call you back to discuss the problem with you; this helps the doctors to plan their visits in the most efficient way.
Please remember that the doctor can see at least four patients in the surgery in the time it takes to do one home visit.