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From Monday 8th until Thursday 11th October the practice will be running a very limited service due to removal and replacement of our computer system.

What this means for you:

We cannot see patients except for absolute emergencies.  Please do not ring during this time as we cannot give you an appointment

We cannot process prescriptions.  if you know you will need a prescription at this time please submit it to us by Thursday 4th October at the latest so we can print off before the computers are removed.

Please do not attend for a blood test during this time as we will not be able to take it.  You can come on Monday 8th, Thursday 11th or Friday 12th October instead.

Please be patient and bear with us during this time.

Rights and Responsibilities

You have the right to:

  • Register and receive treatment regardless of your sex, age, disability, race or income provided you live within the nominal catchment area. A copy of this is on the notice board in the main reception area.
  • Receive information on health services.
  • Have your treatment explained to you.
  • Refuse to be treated in front of medical students or to be involved in medical trials. 
  • Have a friend or relative with you. 
  • Have access to an interpreter. 
  • Have access to emergency medical care. 
  • Confidentiality. 
  • Complain without discrimination. 
  • Have access to contraceptive and maternity advice.

You are responsible for:

  • Making and keeping appointments.
  • Informing the surgery if you cannot keep an appointment.
  • Treating all primary health care team members with courtesy and respect.
  • Using the emergency services responsibly. 
  • Behaving in an acceptable manner and keeping children in your care under control. 
  • Switching off mobile phones whilst on the surgery premises.
  • Informing the practice of any change of name, address or telephone number.
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