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Rights and Responsibilities

You have the right to:

  • Register and receive treatment regardless of your sex, age, disability, race or income provided you live within the nominal catchment area. A copy of this is on the notice board in the main reception area.
  • Receive information on health services.
  • Have your treatment explained to you.
  • Refuse to be treated in front of medical students or to be involved in medical trials. 
  • Have a friend or relative with you. 
  • Have access to an interpreter. 
  • Have access to emergency medical care. 
  • Confidentiality. 
  • Complain without discrimination. 
  • Have access to contraceptive and maternity advice.

You are responsible for:

  • Making and keeping appointments.
  • Informing the surgery if you cannot keep an appointment.
  • Treating all primary health care team members with courtesy and respect.
  • Using the emergency services responsibly. 
  • Behaving in an acceptable manner and keeping children in your care under control. 
  • Switching off mobile phones whilst on the surgery premises.
  • Informing the practice of any change of name, address or telephone number.
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